Privacy Policy

Effective date: October 14, 2026

This Privacy Policy explains how energyfrac, operated by Alcon Inc, collects, uses, discloses, and protects personal information when you visit energyfrac.com, place an order, or contact us.

Information We Collect

We may collect:

• Name;
• Billing and shipping address;
• Email address;
• Telephone number;
• Payment and transaction information;
• Account information;
• Order history;
• Customer service messages;
• Reviews and website submissions;
• IP address, browser type, device information, and website activity.

Payment card information is processed by authorized payment providers. We do not intentionally store complete payment card numbers on our own systems.

We may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, prevent fraud, and measure marketing activity.

How We Use Information

We may use personal information to:

• Process and fulfill orders;
• Process payments;
• Arrange delivery;
• Provide customer service;
• Process returns and refunds;
• Send order and service communications;
• Prevent fraud and unauthorized activity;
• Maintain website security;
• Improve products and services;
• Comply with legal and regulatory requirements.

Marketing communications are sent only where permitted by law. You may unsubscribe using the link in the message.

How We Share Information

We may share relevant information with Shopify and service providers that support our operations, including payment processors, fulfillment providers, shipping carriers, hosting providers, analytics providers, customer service providers, and fraud prevention services.

We may also disclose information when required by law, to protect our rights and safety, or in connection with a merger, acquisition, sale, financing, or reorganization.

We do not sell personal information for monetary compensation.

Retention and Security

We retain information only as long as reasonably necessary for order fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution, and legal purposes.

We use reasonable security measures, but no electronic storage system or internet transmission can be guaranteed to be completely secure.

Privacy Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or receive a copy of your personal information. You may also have the right to object to certain processing or opt out of qualifying marketing activity.

To submit a privacy request, contact anuellesleri@outlook.com. We may verify your identity before completing the request.

Children’s Privacy

Our services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children.

International Processing

Information may be processed in the United States or other countries where Shopify and our service providers operate. We use reasonable safeguards where required by law.

Updates

We may update this Privacy Policy by posting a revised version on energyfrac.com.

Privacy questions should be sent to anuellesleri@outlook.com.